Frequently Asked Questions
Everything you need to know about our handcrafted fine jewelry.
What materials are used in Ferkos Fine Jewelry?
We use only high-quality materials, including solid 14k and 18k gold, and ethically sourced, conflict-free diamonds and gemstones.
How long will it take to receive my order?
Since most of our pieces are handcrafted to order, production typically takes 5-10 business days. Shipping times vary by destination, with expedited options available at checkout.
Do you offer international shipping?
Yes, we ship our fine jewelry worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale.
Can I request a custom design or modification?
Absolutely! We love creating unique pieces. Contact our team to discuss custom engravings, different stone options, or entirely bespoke designs.
How should I care for my jewelry?
To maintain its shine, clean your jewelry with warm water and mild soap using a soft brush. Avoid contact with harsh chemicals, perfumes, and lotions.